If you don't have two-step verification turned on, you won't see the App passwords section on the Additional security options page. App passwords are only available if you use two-step verification. Some apps like the mail apps on some phones or devices like the Xbox can't use regular security codes. Instead of receiving one security code to verify your identity, though, you'll receive two. Depending on what security info you have added to your account, this requirement might mean entering a security code from your authenticator app and entering a security code that was emailed to your backup email account. For more info about the authenticator app, see How to use the Microsoft Authenticator app. When you sign in on a new device or from a new location, we'll send you a security code to enter on the sign-in page.

Two-step verification begins with an email address we recommend two different email addresses, the one you normally use, and one as a backup just in casea phone number, or an authenticator app. Or if you lose your contact method, your password alone won't get you back into your account-and it can take you 30 days to regain access. This means that if you forget your password, you need two contact methods. If you turn on two-step verification, you will always need two forms of identification. This is also why it's important to use different passwords for all your accounts. Even if someone else finds your password, they'll be stopped if they don't have access to your security info. It uses two different forms of identity: your password, and a contact method also known as security info. Two-step verification helps protect you by making it more difficult for someone else to sign in to your Microsoft account. If you're having issues signing in to your account, see When you can't sign in to your Microsoft account for help.

If you are trying to find out how to change an email address or phone number for your Microsoft account, see Change the email address or phone number for your Microsoft account.

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